Terms of service

1. Agreement to Terms

Welcome to crease.co.in ("Website," "we," "us," or "our"), operated by crEASE ("Company"), a partnership firm registered in India with its registered office at Building No 1166, Central Ave, opposite Saini Travels, Gandhibagh, Nagpur, Maharashtra 440002.

By accessing or using our Website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations.

If you do not agree with any of these Terms, you are prohibited from using our Website or purchasing our products.

2. Eligibility

By using our Website, you represent and warrant that:

  • You are at least 18 years of age or have parental/guardian consent
  • You have the legal capacity to enter into binding contracts
  • You will provide accurate, current, and complete information
  • You will maintain the security of your account credentials
  • You will promptly update your account information as needed
  • All information you provide is true and not misleading

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other Website content is error-free, complete, or current. Product images are for illustration purposes and actual products may vary slightly.

3.2 Product Use

Our wrinkle release spray products are intended for personal use as described on the product packaging and listings. Any specific usage instructions, warnings, or disclaimers mentioned on the product must be followed. We are not liable for any damage or issues arising from improper use of our products.

3.3 Availability

All products are subject to availability. We reserve the right to:

  • Limit quantities of any products or services
  • Discontinue any product at any time
  • Refuse service to anyone for any lawful reason

4. Account Registration

4.1 Account Creation

You may create an account to track orders and save shipping addresses. When creating an account:

  • You must provide accurate and complete information
  • You are responsible for maintaining account confidentiality
  • You are responsible for all activities under your account
  • One account per person is permitted
  • You must notify us immediately of any unauthorized use

4.2 Account Termination

We reserve the right to terminate or suspend accounts for:

  • Violation of these Terms
  • Fraudulent or illegal activities
  • Abuse of return/refund policies
  • Creating multiple accounts
  • Providing false information
  • Any other conduct harmful to our business or other users

5. Pricing and Payment

5.1 Pricing

  • All prices are displayed in Indian Rupees (INR)
  • Prices include applicable GST unless otherwise stated
  • We reserve the right to change prices at any time without notice
  • Price changes will not affect orders already placed

5.2 Pricing Errors

In the event of a pricing error:

  • We reserve the right to cancel orders placed at incorrect prices
  • We will notify you of the cancellation and provide a full refund
  • You will have the option to purchase at the correct price

5.3 Payment Processing

  • Payment must be received before order processing begins
  • We accept payments through Razorpay
  • You authorize us to charge the payment method provided for all purchases
  • We do not store credit card information; all payment data is handled securely by Razorpay

5.4 GST and Invoices

  • All prices include GST where applicable
  • GST invoices will be provided with your order
  • You are responsible for providing accurate GST information if required

6. Order Processing

6.1 Order Confirmation

  • Order placement does not guarantee acceptance
  • You will receive an order confirmation email once your order is accepted
  • We reserve the right to refuse or cancel any order for any reason

6.2 Order Cancellation by Customer

  • Orders may be cancelled before processing begins
  • Once an order is processed for shipping, it cannot be cancelled
  • To request cancellation, contact us immediately at support@crease.co.in

6.3 Order Cancellation by Us

We may cancel orders for reasons including but not limited to:

  • Product unavailability
  • Pricing errors
  • Payment issues
  • Suspected fraudulent activity
  • Inability to ship to provided address

7. Shipping and Delivery

7.1 Shipping

  • We ship through Shiprocket and affiliated courier partners
  • Shipping times are estimates and not guaranteed
  • Risk of loss passes to you upon delivery to the carrier

7.2 Delivery

  • You are responsible for providing accurate shipping information
  • Failed deliveries due to incorrect addresses may incur additional charges
  • You are responsible for inspecting packages upon delivery

7.3 International Shipping

  • International customers are responsible for all customs duties, taxes, and fees
  • We are not responsible for customs delays
  • International shipping times may vary significantly

8. Returns and Refunds

Please refer to our separate Return/Refund Policy for detailed information about returns, refunds, and exchanges.

9. Intellectual Property

9.1 Ownership

All content on our Website including text, graphics, logos, images, audio clips, and software is the property of crEASE or its licensors and is protected by Indian and international copyright laws.

9.2 Limited License

You are granted a limited, revocable, non-exclusive license to:

  • Access and view the Website for personal use
  • Download or print content for personal, non-commercial use
  • Share product links following our guidelines

9.3 Restrictions

You may not:

  • Reproduce, distribute, or publicly display Website content without permission
  • Modify or create derivative works from Website content
  • Use our trademarks or logos without written permission
  • Frame or mirror any part of the Website
  • Use automated tools to access the Website
  • Remove copyright or proprietary notices

10. User Conduct

You agree not to:

  • Use the Website for any unlawful purpose
  • Violate any applicable laws or regulations
  • Infringe upon others' intellectual property rights
  • Transmit harmful code, viruses, or malware
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users' use of the Website
  • Submit false or misleading information
  • Use bots or automated methods to place orders
  • Engage in price manipulation or fraudulent activities
  • Harass, abuse, or harm other users or our staff
  • Scrape or harvest data from our Website

11. Product Reviews

11.1 Review Guidelines

When submitting product reviews:

  • Reviews must be based on actual product experience
  • Content must be honest and not misleading
  • No offensive, defamatory, or inappropriate content
  • No personal information of others
  • No promotional or commercial content

11.2 Review Rights

By submitting a review, you grant us a perpetual, irrevocable, royalty-free license to use, reproduce, and publish your review across all our platforms.

12. Privacy

Your use of our Website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

13. Third-Party Links and Services

Our Website may contain links to third-party websites or services. We are not responsible for:

  • Content or practices of third-party websites
  • Products or services offered by third parties
  • Any damages resulting from your interaction with third parties

14. Disclaimers

14.1 Website Availability

  • The Website is provided "as is" and "as available"
  • We do not guarantee uninterrupted or error-free operation
  • We may modify or discontinue the Website without notice

14.2 Product Disclaimers

  • Products are provided "as is"
  • Follow all usage instructions on product packaging
  • We are not liable for reactions or sensitivities
  • Results may vary

14.3 No Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • OUR LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT
  • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
  • WE ARE NOT LIABLE FOR LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION
  • THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY

16. Indemnification

You agree to indemnify, defend, and hold harmless crEASE, its partners, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Website
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Any content you submit or share
  • Your products or activities

17. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India without regard to conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Nagpur, Maharashtra, India.

18. Dispute Resolution

18.1 Informal Resolution

Before filing any legal action, you agree to attempt to resolve disputes informally by contacting us at support@crease.co.in.

18.2 Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 2015 of India.

19. General Provisions

19.1 Entire Agreement

These Terms constitute the entire agreement between you and us regarding the Website and supersede all prior agreements.

19.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full effect.

19.3 Waiver

Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

19.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

19.5 Force Majeure

We shall not be liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, war, terrorism, strikes, or governmental actions.

20. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Website after changes constitutes acceptance of the modified Terms.

21. Contact Information

For questions about these Terms of Service, please contact us:

Email: support@crease.co.in

Address: Building No 1166, Central Ave, opposite Saini Travels, Gandhibagh, Nagpur, Maharashtra 440002

By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.