Refund policy

1. Overview

At crEASE ("we," "us," "our"), we want you to be completely satisfied with your purchase from crease.co.in.

This Return and Refund Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased from our Website.

Important: Please inspect your order upon delivery and contact us immediately if you receive damaged, defective, or wrong items.

2. Return Eligibility

2.1 Conditions for Returns

To be eligible for a return, your item must meet ALL of the following conditions:

• Unused Condition: Product must be unused, unopened, and in the same condition as received
• Original Packaging: Product must be in original packaging with all tags, labels, and accessories
• Time Frame: Return must be initiated within 7 days of delivery
• Proof of Purchase: Valid order number and purchase receipt required
• Valid Reason: Returns are only accepted for:
  • Defective products
  • Damaged products (not due to customer handling)
  • Wrong product delivered
  • Manufacturing defects

2.2 Non-Returnable Items

The following are NOT eligible for return:

• Products that have been opened, used, or partially used
• Products returned after 7 days from delivery
• Products without original packaging or missing accessories
• Change of mind purchases
• Products damaged due to customer misuse or mishandling
• Products purchased from unauthorized sellers

3. Return Process

3.1 Initiating a Return

To initiate a return:

1. Contact Us: Email support@crease.co.in within 7 days of delivery with:
   • Order number
   • Reason for return
   • Photos of the product (if damaged/defective)
   • Photos showing the product is unused and in original packaging
2. Wait for Approval: We will review your request within 24-48 hours and provide:
   • Return approval or rejection
   • Return shipping address
   • Return instructions
3. Ship the Product: Once approved:
   • Package the product securely in original packaging
   • Include all original accessories, tags, and documentation
   • Ship to the provided address
   • Share tracking information with us

3.2 Return Shipping

• Customer Responsibility: You are responsible for:
  • Return shipping costs
  • Arranging courier pickup
  • Safe packaging to prevent damage during transit
  • Insurance for the return shipment (recommended)
• Shipping Address: Will be provided upon return approval
• Risk During Transit: You bear the risk of loss or damage during return shipping

4. Inspection Process

Upon receiving your returned product, we will:

1. Acknowledge Receipt: Notify you via email within 24 hours
2. Inspect Product: Check for:
   • Usage signs
   • Completeness of package
   • Condition matching your claim
3. Decision Timeline: Complete inspection within 2-3 business days
4. Notify Decision: Email you with:
   • Approval and refund initiation, OR
   • Rejection with detailed reason

5. Refund Policy

5.1 Approved Refunds

If your return is approved:

• Processing Time: Refund initiated within 7 days of receiving the product
• Refund Method: Credited to your original payment method
• Bank Processing: Additional 5-10 business days for bank processing
• Notification: Email confirmation when refund is processed

5.2 Refund Amount

• Full Refund: Product price including taxes
• Not Refunded: Original shipping charges (unless product was defective/wrong)

5.3 Rejected Returns

If your return is rejected:

• We will notify you with specific reasons
• Product will be shipped back to you at your expense
• You must provide return shipping payment within 7 days
• Unclaimed products will be disposed of after 30 days

6. Exchanges

6.1 Exchange Eligibility

Exchanges are available for:

• Wrong product delivered
• Defective products
• Damaged products (not due to customer handling)
• Size variants of the same product (if applicable)

6.2 Exchange Process

1. Follow the same initial process as returns
2. Specify that you want an exchange
3. We will ship replacement after receiving and inspecting returned item
4. No additional charges for exchange shipping (for eligible cases)

6.3 Exchange Timeline

• Replacement shipped within 2-3 business days after approval
• Subject to product availability
• If unavailable, we will offer a refund

7. Damaged or Wrong Products

7.1 Damaged in Transit

If you receive a damaged product:

1. Do NOT accept severely damaged packages
2. Document: Take photos immediately upon opening
3. Report: Contact us within 24 hours of delivery
4. Resolution: We will arrange for:
   • Free replacement (subject to availability)
   • Full refund if replacement unavailable

7.2 Wrong Product Delivered

If you receive the wrong product:

1. Do NOT open or use the product
2. Report: Contact us within 24 hours
3. Resolution: We will:
   • Arrange pickup at our expense
   • Ship correct product immediately
   • Provide full refund if correct product unavailable

8. International Returns

8.1 Additional Terms for International Orders

For orders shipped outside India:

• Customs and Duties: Customer responsible for:
  • Return shipping costs to India
  • All customs duties and taxes for return
  • Any fees charged by customs authorities
• Extended Timeline: Allow additional time for:
  • International shipping (varies by country)
  • Customs clearance
  • Processing upon receipt
• Shipping Method: Use trackable shipping service
• Declaration: Declare as "Returned Goods" on customs forms

8.2 Refused International Shipments

If you refuse an international shipment:

• No refund for shipping charges
• No refund for customs/duties paid
• Product cost refunded only after we receive the product

9. Special Situations

9.1 Partial Refunds

We may issue partial refunds for:

• Products returned with missing accessories
• Products showing signs of use but with valid defect claims
• Late return requests (at our discretion)

9.2 Sale Items

• Sale items follow the same return policy
• No additional restrictions unless specified during purchase

9.3 Gift Purchases

• Gift recipients can initiate returns
• Refunds processed to original purchaser's payment method
• Store credit available for gift recipients upon request

10. Order Cancellation

10.1 Before Shipping

Orders can be cancelled before processing:

• Contact us immediately at support@crease.co.in
• Full refund if cancellation successful
• No cancellation once order is processed

10.2 After Shipping

• Orders cannot be cancelled once shipped
• Follow return process if product not needed

11. Quality Guarantee

We stand behind our products. If you experience any quality issues:

• Contact us with details and photos
• We will investigate and provide appropriate resolution
• Manufacturing defects covered even after 7-day return window (case-by-case basis)

12. Contact Information

For all returns, refunds, and exchanges:

Email: support@crease.co.in

Phone: +91 78528 28090

Address: Building No 1166, Central Ave, opposite Saini Travels, Gandhibagh, Nagpur, Maharashtra 440002

Response Time: Within 24-48 hours

Office Hours: Monday to Saturday, 10 AM to 6 PM IST

Please include:

• Order number
• Full name
• Contact number
• Detailed description of issue
• Photos (if applicable)

13. Fraud Prevention

We reserve the right to:

• Refuse returns from customers with excessive return history
• Investigate suspicious return patterns
• Take legal action against fraudulent returns
• Blacklist customers who abuse return policy

14. Policy Modifications

We reserve the right to modify this policy at any time. Changes apply to orders placed after the modification date.

Check this page regularly for updates.

15. Governing Law

This Return and Refund Policy is governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts in Nagpur, Maharashtra, India.

Important Note: This policy forms part of our Terms of Service.

By making a purchase, you agree to both this Return and Refund Policy and our Terms of Service.